Ever found yourself so focused on the destination that you miss the joy of the journey? That’s exactly what’s happening with AI in workplaces today. Despite billions poured into AI, a staggering 95% of companies see no measurable impact on their bottom lines. But what if we’ve been asking the wrong question all along? What if we measured workplaces by laughter, not ledger sheets? Instead of fixating on ROI, HR leaders should shift toward something far more powerful: trust, empowerment, and human growth. Let’s explore why this change in focus isn’t just smart—it’s downright transformative for how we work and thrive together.
The ROI Mirage: Why Numbers Alone Fall Short
It’s like planning a family trip where you only count the miles driven, not the laughs shared or the memories made. Companies have been hyper-focused on proving AI’s monetary return, but as one Fortune 500 CHRO shared, that approach leaves everyone perplexed. Why? Because AI’s real value isn’t just in deflecting queries or cutting costs—it’s in freeing up humans to do what they do best: innovate, connect, and grow. Think of it as swapping a calculator for a compass; one gives you answers, but the other guides you toward something greater.
You know what’s fascinating? Studies show that while 95% see no bottom-line boost, 85% of employers report time savings and efficiency gains. That’s not a failure; it’s a hint that we’re measuring the wrong things. Imagine if we celebrated the extra hour a team gets to brainstorm new ideas or the stress lifted from repetitive tasks. Honestly, that’s where the magic happens!
Shifting Focus: From Profit to People
So, what should firms prioritize instead? Teuila Hanson, LinkedIn’s chief people officer, nails it: leaders need to ask if they’re ready to challenge the status quo and empower employees. It’s about building a culture where AI isn’t a threat but a teammate—one that handles the tedious stuff so people can shine. Picture this: instead of demanding ROI proofs, we invest in job-specific training, clear usage policies, and principles that put trust at the center. When companies like Accenture embed HR leaders in AI councils, they see over three-quarters of employees gaining confidence. That’s not just numbers; it’s people feeling equipped and valued!
This shift echoes something deeper: a belief that work isn’t just about outputs but about nurturing potential. It’s the difference between seeing AI as a cost-cutting tool and embracing it as a catalyst for human flourishing. And hey, when folks feel supported, innovation follows naturally—like kids unleashed in a playground, discovering new ways to play and create.
Practical Steps to Harness AI’s Human Side
Ready to make this real? Start small, like blending new spices into a favorite recipe—subtle but transformative, like blending kimchi into tacos—unexpected harmony! First, define AI principles that prioritize ethics and inclusivity. Draft policies that encourage exploration without fear, much like setting guardrails for a child’s curiosity. Roll out training tailored to roles, whether it’s HR pros using AI for recruitment or teams automating reports to focus on strategy. And remember, it’s not about replacing people; it’s about amplifying their strengths.
Next, foster cross-company learning. An AI Enablement Council can share insights, preventing silos and sparking collaboration. Think of it as a family potluck where everyone brings a dish—each contribution enriches the whole. Lastly, measure what matters: employee confidence, retention, and innovation rates. When we track these, we build workplaces where people don’t just survive; they thrive with purpose and joy.
Embracing the Journey with Hope and Heart
At its core, this isn’t just a business strategy—it’s a mindset shift rooted in hope and trust. By focusing on empowerment over economics, we create environments where challenges become opportunities and uncertainty fuels growth. It’s the same spirit that turns a cloudy day into a chance for cozy reflection or a team hurdle into a bonding moment. As we navigate this AI era, let’s remember that the greatest returns aren’t found in spreadsheets but in the relieved sigh of a parent reclaiming family time, the buzz of collaborative energy, and the quiet confidence that comes from knowing we’re building something better together.
So, take a breath, trust the process, and step forward with courage. The future of work isn’t about chasing numbers; it’s about nurturing the human heart behind every role. How will you redefine success tomorrow? And that, friends, is an investment that always pays off—in ways far richer than any bottom line could ever show.
Source: HR leaders say AI ROI is a red herring. Here’s what firms should focus on instead, Fortune, 2025/09/08 11:31:56Latest Posts